OBJECTIVE
See your own five stages, with real numbers, before we change any of them.
STEP 1, Fill in what you know
Write "no idea" where you do not know. That is a real answer and it is useful.
Stage The question Your number
1. Capture How many enquiries a month?
How many are actually worth calling?
2. Speed How long until a human replies?
Can you prove that, or is it a guess?
3. Follow up How many times do you chase a non-responder?
Is it a system or is it whoever remembers?
4. Show up Out of 10 who book, how many turn up?
Do you send reminders?
5. Close Out of 10 who show, how many buy?
What happens to a "let me think about it"?
STEP 2, Count your blind spots
How many did you answer with "no idea"? out of 10
STEP 3, Your weakest stage
Looking at the five, which is worst? Trust your gut, you are usually right.
Continues. Full worksheet in the resources below this video